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1,022 Community President

About Orange

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  1. Forgot ID and Email

    i just remember Character NameĀ 

    what should i do?

  2. New Game Rules? Terms of Service link very visible on our website and must be accepted to registered new accounts as well. Report players here anonymously here:
  3. Trojan:Win32/Tilken.B!cl Ethereum mining Trojan!

    Hi, this is a false positive prompted by some recent windows defender virus db update, we haven't changed our client in a while and had no problems before January. In simple words false positives like these can trigger because our game client is protected. Just because the first google results were about ethereum doesn't mean anything, detections are named by behaviours not the programs related to it. We have a guide on the front page of our forums about solving this:
  4. Ask why you are banned here!

    How would you or why send a ticket with another case? How would that speed up the resolution of your first ticket? Don't send anymore tickets and simply wait.
  5. Ask why you are banned here!

    Sending more than one ticket for the same case will just get you banned from the ticket panel for spamming.
  6. Ask why you are banned here!

    If you remember your e-mail use if you don't remember then use
  7. Ask why you are banned here!

    Not banned
  8. Ask why you are banned here!

    Not banned
  9. Ask why you are banned here!

    It was too long ago, you must send a ticket here to re-open the case:
  10. Flash Poll - Pick the next costume theme!

    The poll is now closed, the next costume theme is Superheroes!
  11. Password Reset Problem

    Hi, our ticket policy was updated recently and we will not change e-mails for account recoveries. By your explanation I'm confused as to you having access to your account or not. Do you mean reset password and not change it? Saying trying to change your accounts password would imply that you know the current password and can log in. If that's the case to change e-mails you simply update it on your account settings, when you change e-mails or passwords there is no confirmation e-mail at this point in time.
  12. Failed to patch version 15!

    This is a network issue and probably nothing you can do about it. You can try restarting your modem but it might not help. It usually solves itself in a day or two.
  13. The next costumes released on our Gem Store are up to you!