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Account Safety Tips

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Dear Celestians, it is sadly often that players lose their accounts due to another player stealing it from them. And that can be prevented very easily by taking some or preferably all of the following steps.

But you must remember, your account is your own responsibility! Going against the following tips is your choice and decision and the consequences are already known to you.

 

Basic

  • Never register and ID with the same name as your characters.
  • Never use the same password as your ID.
  • Use a complicated password that nobody could guess.
  • Never tell your ID to anybody.

 

Extensive

  • Never use the same ID/Password on other websites or servers. (We cannot control who has access to your information anywhere but here.)
  • Never tell your PW (or ID!) to anybody. Game Masters will never ask for your password.
  • Do not share accounts with other players, especially if you don't even know them in real life. (Many players falsely befriend you to obtain your information)
  • Never download random files from places like facebook or other uploaders (megashare, etc), they could be hidden keyloggers. (If you use Google Chrome, it will warn you about a "fake" file that may be a virus or keylogger) (You don't need to download an image, video or text file, your browser can show it, and if you can't see it then it's probably a fake file)
  • Never download any "cheat", "free...something" applications, they contain viruses and keyloggers!
  • Never enter your Celestia Luna information anywhere else, only http://CelestiaLuna.com is the real and official website.  (Account recovery does not need your password, ever.)

 

Extra Safety

Always play at home, we have seen many players getting hacked by even real life "friends", "cousins", etc! Make sure you trust the computer you are going to play on.

 

If you can't play at home and play at an internet cafe make sure it's a safe place and the owner knows about preventing keyloggers and other malicious software from being installed.

A small tip is to "restart session" or reboot the public PC so it resets its state and any malicious software installed by the person who used it before is gone.

If somebody tells you to just finish their session on their computer, beware, they could be tricking you to obtain your information through a keylogger.

 

We have seen cases of players getting hacked by their internet cafe mates, it is not uncommon!

 

If you already got hacked visit https://celestialuna.com/help

 

Have fun and stay safe! C:

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