Hello,
I understand your frustration with this issue, but I assure you; if you submitted a ticket; we received it. We don't "ignore" any tickets.
We receive up to 30~ tickets every single day for account recovery alone, and every single ticket requires an administrator to manually verify information by digging through all our audit records and other data sources.
We're a very small team (2 administrators, and 1 game master), and we handle game development / content creation, moderation (game, and forum), server/hardware maintenance, etc, while also processing the large amount of tickets we receive.
The ticket system has a backlog to process due to the volume of requests, and we process them in order of that they were received. Your ticket will be processed as soon as possible.
Thank you.
Brandon's post in Ticket Sent was marked as the answer