Search the Community
Showing results for tags 'recovery'.
Found 2 results
To whom this may concern, I've recently sent a ticket to recover 'one' of the accounts that was stolen/hacked from me. I'm not asking to return my account immediately but I expected a response from anyone on staff to at least reply to my ticket/email sent. I find it unjust and quite unprofessional to be honest that I have been left waiting this long for someone to say "hey we've received your ticket, and we will consider your situation shortly"...but instead I get no reply. I'm really upset about losing my account already - as if the staff would have the nerve to bluntly ignore such a ticket. I understand the staff often receive such tickets day in day out but it gives you no reason to say "oh look another one >.>"...no...that should not be the case. A simple reply can go a long way to comforting the victim and give them assurance that their account can be returned (with or without their items). In my case I was hacked long before this ticket system was introduced and I took it upon myself to act now so I can be reunited with the characters I created. Also, back when and before I was hacked there was no ability to link your account to an email. It was just...who was the offender? Screenshot? Banned...and a response saying "Sorry we cannot recover your account". So, if my ticket is being ignored because I didn't provide a valid email linked to the account I call bs. So, my question is...have the staff received my ticket? And is the information I provided enough? Is there more you want from me? I prefer not to share my ID and character names here please send me a direct message if you want more information. Thank you
To anyone whom this may concern, I've recently come back to Celestia Luna Online after quitting the game several years ago because I was hacked by a fake game mod by the name of 'GMLaurell' (however their name was spelled) or so they claimed they were. That person whispered me saying my items were suspiciously strong and insisted I log into the main website (but had given me a link to a fake and exact replica of the original website) and used that to obtain my account details. I understand that was my fault on the most part, knowing that Game Mods don't ask players to do such things. To be fair, anyone in my position at the time would have been scared of a Game Mod accusing you of obtaining suspicious items (although I most definitely did not). So I accept that my items are lost years ago when my account was stolen. However I've made a new account and wished to use my previous character names and they're still taken and I assume the account still have my high levelled characters. If there is anyway I could possibly obtain my accounts back (my main and alt accounts) I would be very grateful despite I've lost nearly everything. I understand that there's is an account recovery system now in place - however during the time I created those accounts there were no emails linked to the account when creating one back in 2009 to 2011? (correct me if I'm wrong) but I can still provide an email if need be. I can only remember the only emails I use then up until now so hopefully that works. However I've lost access to one email account I hope I didn't use. Also there's a very high chance the hacker might have changed the email linked to each of the accounts. So at the moment I can only remember the Account Login names, Character names, (possibly the level of the characters) and previous passwords I might have used. Unfortunately I can't recall linking an email account. How can I solve this issue? Thank you