WinterFrost Posted November 11, 2015 Share Posted November 11, 2015 As what the topic said I've been waiting a week to just recover my account. I stopped playing celestia luna for about 2 years now and recently decided to start playing again. However I have forgotten my password for my account. So I searched the forums and people directed me to this new account recovery system http://forum.celestialuna.com/index.php?/topic/29346-account-recovery/. However the responses I get from the support staff are minimum 2 days apart. I understand that in order to verify the details on whether that person is the real owner of the account it might take time. So I decided to wait. But just recently I received an email from the support staff notifying me that my details have been confirmed and they will send me the recovered password to my email. Well it's been 2 days. Still no news.... Does it really take that long to send a simple password by email when everything has been confirmed? Something is not right here, or maybe its just me? By my understanding, more players = more donations = more money. If account recovery takes such a long time, it really is a turn off for old players who wants to join back. Am I the only one experiencing this ? Link to comment Share on other sites More sharing options...
Administrator Orange Posted November 11, 2015 Administrator Share Posted November 11, 2015 There are at least 6 new requests every day, I am the one tending to them as we do not let lower rank staff members access to such private information, I am also working on new patches and more, I cannot tend to all the tickets every day. I apologize that it's that slow and if you are upset at this issue but until recently we didn't have a way to recover an account, so you would have been told to start anew, and because of that same reason many players are trying to recover many old accounts. But I will say, tickets that are sent from the same e-mail the account you are trying to recover is registered with, yes I understand maybe you don't remember it and so on, get solved in the same day, as explained in the FAQ in the tickets panel. 1 Link to comment Share on other sites More sharing options...
WinterFrost Posted November 11, 2015 Author Share Posted November 11, 2015 I hear what you are saying and I understand. I have no doubt that you are working very hard. For you to take on all this workload is just crazy IMO. Maybe that is something you need to look into in the future. Priority should be given to people that have sent in their ticket earlier just to be fair. I'm sure that some have waited even longer than me, but still I believe 1 week of waiting is pretty high up the waiting list. Maybe an estimate on how long more it will take, just blindly waiting for a reply is not fun all... Thanks Link to comment Share on other sites More sharing options...
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