I just came back from playing a month a ago and i filed a ticket to recover my account. This is not anymore a question about my ticket since that is not allowed and will just be ignored.
This however is a question on how well are you guys doing (the staff). yes Orange is very active and approachable but what about the other dept, division or whatever you call it.
Why create a ticketing customer/client support if no one would even handle it or it would just create false hopes? I created my ticket Ref: #ticket2229 last March 18, 2017 03:23 . and up to now
there is not aSINGLE response on how it's been doing, if i they need more information or what from me. Don't get me wrong I love Celestial Luna way way back highschool upto now that i'm
working, I'm putting up money on that gacha not just because i really wanted that royal frey wing, but because i wanted to support the game and you guys. but a month of waiting without a response and because of that I'm now thinking that I am being ignored and left out and very very frustrated.
My question is, why did you even create a ticketing system when you can't even handle it. it would've been better if i knew that my account cannot be retrieved anymore since that wouldn't raise my hopes up and build up my frustration.
again its not a question about my ticket
its an inquiry about your System and your plans of action on it.
Question
chibz
Hi there,
I just came back from playing a month a ago and i filed a ticket to recover my account. This is not anymore a question about my ticket since that is not allowed and will just be ignored.
This however is a question on how well are you guys doing (the staff). yes Orange is very active and approachable but what about the other dept, division or whatever you call it.
Why create a ticketing customer/client support if no one would even handle it or it would just create false hopes? I created my ticket Ref: #ticket2229 last March 18, 2017 03:23 . and up to now
there is not a SINGLE response on how it's been doing, if i they need more information or what from me. Don't get me wrong I love Celestial Luna way way back highschool upto now that i'm
working, I'm putting up money on that gacha not just because i really wanted that royal frey wing, but because i wanted to support the game and you guys. but a month of waiting without a response and because of that I'm now thinking that I am being ignored and left out and very very frustrated.
My question is, why did you even create a ticketing system when you can't even handle it. it would've been better if i knew that my account cannot be retrieved anymore since that wouldn't raise my hopes up and build up my frustration.
again its not a question about my ticket
its an inquiry about your System and your plans of action on it.
regards,
Frustrated returning player - Chibz
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