amira Posted January 8, 2018 Share Posted January 8, 2018 Hello. Is there a way to figure out the account's forgotten username by using the registered email? Thanks. Link to comment Share on other sites More sharing options...
0 Jonah Posted March 29, 2018 Share Posted March 29, 2018 On 1/9/2018 at 12:18 AM, amira said: Can we request the staff to send the password recovery email to different email? I got my email's domain changed. So, i have this [email protected]. I used this email to register Celestia Luna Online account. And right know i'm trying to change my Celestia Luna Online account's password. The email should be sent to [email protected]. Then i logged in to my email yesterday. I input [email protected] as email address, and the right password. And, my inbox was empty all of my emails were gone. Later, i checked out my email account's settings, and i got this weird fact, that my email has changed to [email protected]. I don't know how and when could this happen. So, it's quite impossible for me to change my Celestia Luna Online account in the usual way , since i won't be receiving any email sent to my email account with previous domain. I've sent a ticket to the staff. I'm so worried, that the staff doesn't believe me and my case So what should i do now? P.S. : Sorry for the bad grammar >.< I hope you guys understand the whole paragraph i wrote. Apologies for the delay in reply. You would just have to re-submit a ticket via the new email or join our discord so we can assist you there. Link to comment Share on other sites More sharing options...
0 Jonah Posted January 8, 2018 Share Posted January 8, 2018 You will have to submit a ticket at: http://celestialuna.com/help Tickets will be taken care of whenever we get to them, posting questions about your ticket can result in it being pushed back. I hope all goes well for you, and enjoy Celestia Luna. Link to comment Share on other sites More sharing options...
0 amira Posted January 9, 2018 Author Share Posted January 9, 2018 Can we request the staff to send the password recovery email to different email? I got my email's domain changed. So, i have this [email protected]. I used this email to register Celestia Luna Online account. And right know i'm trying to change my Celestia Luna Online account's password. The email should be sent to [email protected]. Then i logged in to my email yesterday. I input [email protected] as email address, and the right password. And, my inbox was empty all of my emails were gone. Later, i checked out my email account's settings, and i got this weird fact, that my email has changed to [email protected]. I don't know how and when could this happen. So, it's quite impossible for me to change my Celestia Luna Online account in the usual way , since i won't be receiving any email sent to my email account with previous domain. I've sent a ticket to the staff. I'm so worried, that the staff doesn't believe me and my case So what should i do now? P.S. : Sorry for the bad grammar >.< I hope you guys understand the whole paragraph i wrote. Link to comment Share on other sites More sharing options...
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amira
Hello. Is there a way to figure out the account's forgotten username by using the registered email? Thanks.
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