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Hi, I usually Top Up on Mondays and Thursdays using Mobiano, earlier I texted PW50, the message was sent, but I didn't receive any 6 Alphanumeric Code, I tried topping up again, the message can't be sent for some reason, so I tried resending it multiple times but still failed. Then I checked my balance, my load credit was gone, it was consumed without even receiving or typing the code on the website. I know it's not that big but it was still wasted, my main concern is the possibility of experiencing the same scenario if I top up again. Is there any problem on Top Up now? I don't want to try it for now unless it's been cleared.

 

Thanks, hoping for a response.

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Hi, any expenses that were failed payments like your case will be returned within a few days to your account. Failed payments are always refunded!

If you have issues with mobiamo click the help button on the gems page to contact Payment Wall and to see your transaction status.

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