No incoming email recovery account

[Seraphine 0]

Hi . First time playing 2009 . I have many account ..

And love this game. 

I want playing again . But i forgot any id or pass.

And i use menu "recovery account" at celestialuna.com

 

But no one incoming email ...

Im try try try every day. But still no incoming email recovery .

I used helpdesk. But no replay ....

 

I have many emails . Still same problems no incoming mail to my other email

 

I hope Orange help me.

Sorry for bad english

[Orange 1,176]

Are you using Yahoo? If you are and the address was de-activated at some point in time, you will not be able to recover anything with it.

The reason for this: Yahoo allows anyone to re-create the same email address after it was de-activated, so anyone can claim anybody's email if they don't maintain it.

[Seraphine 0]

11 hours ago, Orange said:

Are you using Yahoo? If you are and the address was de-activated at some point in time, you will not be able to recover anything with it.

The reason for this: Yahoo allows anyone to re-create the same email address after it was de-activated, so anyone can claim anybody's email if they don't maintain it.

Ahh i see. 

But my character and item in there .

And now i cant playing again ?

 

Thats my email but i dont have any help with it. 

 

I hope celestialuna will be better.

[Orange 1,176]

There is no chance of recovery with an email that was deactivated for many security reasons, the main one being that anyone can re-create that email without the owner's permission.