Dear Celestians, we are updating our account recovery policy to make it more reliable, faster and more secure.
We will no longer perform e-mail changes on accounts with lost e-mails. There is no proof of ownership that you can provide as secure as owning the e-mail address saved on the account.
Please read below which cases will be processed and which will be denied in our Account Recovery System:
Forgot password, remember ID, remember e-mail:
Use our automatic password recov