Amather

*cough* Pinky Pie. *cough*

Hi there, welcome to Celestia! Hope you're enjoying everything so far! ^w^

Can you log into that particular character? If so, definitely give Sarah's tips a try! :3 If not, you should try contacting a GM to see what the problem is, and if they can give you a hand. Sorry that I don't have anything extremely helpful to tell you, but I've never experienced this myself! ;A; Good luck!