Jump to content

Search the Community

Showing results for tags 'ticket'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • News
    • Announcements
    • Events
  • Luna Online
    • Game Discussion
    • Guilds & Families
    • Guides
    • Marketplace
  • Assistance
    • Questions
    • Technical Help
    • Bug Reports
    • Suggestions
  • Global Forums
    • Indonesia
    • Malaysia
    • Philippines
    • Spain & South America
  • Off Topic
    • Introductions & Farewells
    • General
    • Media
    • Gaming
    • Anime & Manga

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


AIM


MSN


Website URL


Yahoo


Jabber


Skype


Location


Interests

Found 1 result

  1. Wesley

    Ticket Sent

    To whom this may concern, I've recently sent a ticket to recover 'one' of the accounts that was stolen/hacked from me. I'm not asking to return my account immediately but I expected a response from anyone on staff to at least reply to my ticket/email sent. I find it unjust and quite unprofessional to be honest that I have been left waiting this long for someone to say "hey we've received your ticket, and we will consider your situation shortly"...but instead I get no reply. I'm really upset about losing my account already - as if the staff would have the nerve to bluntly ignore such a ticket. I understand the staff often receive such tickets day in day out but it gives you no reason to say "oh look another one >.>"...no...that should not be the case. A simple reply can go a long way to comforting the victim and give them assurance that their account can be returned (with or without their items). In my case I was hacked long before this ticket system was introduced and I took it upon myself to act now so I can be reunited with the characters I created. Also, back when and before I was hacked there was no ability to link your account to an email. It was just...who was the offender? Screenshot? Banned...and a response saying "Sorry we cannot recover your account". So, if my ticket is being ignored because I didn't provide a valid email linked to the account I call bs. So, my question is...have the staff received my ticket? And is the information I provided enough? Is there more you want from me? I prefer not to share my ID and character names here please send me a direct message if you want more information. Thank you
×
×
  • Create New...