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  1. Wesley

    Ticket Sent

    To whom this may concern, I've recently sent a ticket to recover 'one' of the accounts that was stolen/hacked from me. I'm not asking to return my account immediately but I expected a response from anyone on staff to at least reply to my ticket/email sent. I find it unjust and quite unprofessional to be honest that I have been left waiting this long for someone to say "hey we've received your ticket, and we will consider your situation shortly"...but instead I get no reply. I'm really upset about losing my account already - as if the staff would have the nerve to bluntly ignore such a ticket. I understand the staff often receive such tickets day in day out but it gives you no reason to say "oh look another one >.>"...no...that should not be the case. A simple reply can go a long way to comforting the victim and give them assurance that their account can be returned (with or without their items). In my case I was hacked long before this ticket system was introduced and I took it upon myself to act now so I can be reunited with the characters I created. Also, back when and before I was hacked there was no ability to link your account to an email. It was just...who was the offender? Screenshot? Banned...and a response saying "Sorry we cannot recover your account". So, if my ticket is being ignored because I didn't provide a valid email linked to the account I call bs. So, my question is...have the staff received my ticket? And is the information I provided enough? Is there more you want from me? I prefer not to share my ID and character names here please send me a direct message if you want more information. Thank you
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