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Account Help Policy [29/4/2020]
Orange posted a topic in AnnouncementsDear Celestians, we are updating our account recovery policy to make it more reliable, faster and more secure. We will no longer perform e-mail changes on accounts with lost e-mails. There is no proof of ownership that you can provide as secure as owning the e-mail address saved on the account. Please read below which cases will be processed and which will be denied in our Account Recovery System: Forgot password, remember ID, remember e-mail: Use our automatic password recovery: https://celestialuna.com/account/recover/ Forgot/Remember password, forgot ID, remember e-mail: Use our automatic password recovery: https://celestialuna.com/account/recover/ Forgot/Remember password, remember ID, forgot e-mail: If you forgot your email you cannot proceed with recovery. Forgot/Remember password, forgot ID, forgot e-mail: If you forgot your email you cannot proceed with recovery. E-mail no longer active (eg: yahoo) or can't be recovered or e-mail was re-created (yahoo): There will be no recovery. Got hacked, password changed/unchanged (still have my account): Use our automatic password recovery and/or change your password immediately. If your items were stolen report being hacked to Orange in Discord. Create a ticket type "Hacked items" (this means you still have access to your account). Full or any item recovery is not guaranteed. Got hacked, password changed, e-mail changed (no longer have my account): Report your account being hacked to Orange in Discord. Can be recovered. Create a ticket with type "Hacked account". The e-mail change will be reverted and your password reset, look for a password recovery e-mail in your inbox when you get a ticket reply. Full or any item recovery is not guaranteed. In special cases where: Different PCs were playing before the email was changed. The previous users played until the day the email was changed. (There was no time between last played day and email change day) The incident was reported over 30 days after the email was changed. (Date the ticket was submitted) There were no items on the account on the day of email change. The account is still active. In this case we will not reset the email on the account because it clearly looks like a sold account. The account will be banned and cannot be recovered. Got banned: You can submit a ticket with type "Ban Appeal", recovery of the account is not guaranteed and depends on the type of ban, duration and when it happened.
monobeear1 posted a question in AnsweredHi can the GMs please unban my account username: monstermagic Why i got banned: i think it is most likely because of my character name got a GM in front, and i talked back to GM Present because at that time i didn't really know that Present was a GM so i thought he was just another normal player who tried acting as a GM so I argued with Present and ended up getting a 4 million hour ban. Please unban my account I spent like over 100SGD for the cash items in my account, of course I know that it is my fault and the decision lays in the GM hands if I can be unban but if I still can't be unbanned after considering this hopefully the GM reading this will help me tell GM Present that I am sorry for my attitude. Thank you for reading this. From:monstermagic