tedyprima Posted January 6, 2015 Share Posted January 6, 2015 Help me i cant donate via phone when i send message no reply Link to comment Share on other sites More sharing options...
Administrator Orange Posted January 6, 2015 Administrator Share Posted January 6, 2015 Hi, make sure that the service is available and it doesn't say that it's offline or anything, sometimes the reply and/or points can take a while to arrive due to anti-fraud processes. If your credit was taken but no reply or points have arrived after 2 days go to our donations panel and click the HELP button on the top right corner of the panel and contact payment explaining your situation, you can write to them in your own language. Link to comment Share on other sites More sharing options...
tedyprima Posted January 7, 2015 Author Share Posted January 7, 2015 i use telkomsel i dont know it's offline or anything from 27 to now i dont get any reply im not use credit T.T Link to comment Share on other sites More sharing options...
Administrator Orange Posted January 9, 2015 Administrator Share Posted January 9, 2015 Reply in text form or from payment, did you contact them? And if it didn't take any phone credit you could try again perhaps? Link to comment Share on other sites More sharing options...
avzr Posted January 21, 2015 Share Posted January 21, 2015 is this problem done? cause I got this problem too, I sent text message to payment again anda again, but nothing happened, my credit is still intact and I didnt recieve any reply yet for the code/pin... any explanation about this? or mobiamo require a long time anti-fraud processing, so I should wait a bit longer? since I has inquired, and it still "in progres" ?? Link to comment Share on other sites More sharing options...
Administrator Orange Posted January 23, 2015 Administrator Share Posted January 23, 2015 Well wait a few days, there's nothing we can do about it, their systems might be overloaded with requests and take some time to process, if after a few days it's still in progress contact them again. Link to comment Share on other sites More sharing options...
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