There is a popular topic in our forums in the Indonesian section where players ask why they are banned, this is an official version for all players.
It is allowed to use different languages in this topic but you must provide your information in English!
Staff members must and will reply both in your language, if they speak it, and English.
You can provide your ID or your character name if you do not wish to disclose your ID. HOWEVER, only staff members will be able to look up your character name which will take longer than a regular player looking up your ID in IRC!
[if you were banned more than ~1,5 years ago the reason for your ban might be unobtainable]
Ask why you got banned:
Check why you got banned yourself through IRC! [Guide how to use IRC]