Administrator Orange Posted June 21, 2013 Administrator Share Posted June 21, 2013 It doesn't matter if your Dx is 9 or 11, Luna's minimum requirement is XP and if they didn't have DirectX they wouldn't be able to open the game in the first place. I run it on 64 bit just fine, so that has no effect either since Luna is a 32bit program. I have the game running 24/7 on a fresh win7 64 with Dx9, so the problem is somewhere else. Link to comment Share on other sites More sharing options...
Flairintha Posted June 21, 2013 Author Share Posted June 21, 2013 Here is the error report: Version=1 EventType=BEX EventTime=130162476983925189 ReportType=2 Consent=1 UploadTime=130162476984255208 ReportIdentifier=895bf666-da08-11e2-8c01-b8763f1d00d0 IntegratorReportIdentifier=895bf665-da08-11e2-8c01-b8763f1d00d0 WOW64=1 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=LUNAClient.exe Sig[1].Name=Application Version Sig[1].Value=1.0.0.1 Sig[2].Name=Application Timestamp Sig[2].Value=4e2c985f Sig[3].Name=Fault Module Name Sig[3].Value=MSVCR100.dll Sig[4].Name=Fault Module Version Sig[4].Value=10.0.30319.1 Sig[5].Name=Fault Module Timestamp Sig[5].Value=4ba1dbbe Sig[6].Name=Exception Offset Sig[6].Value=0008ae6e Sig[7].Name=Exception Code Sig[7].Value=c0000417 Sig[8].Name=Exception Data Sig[8].Value=00000000 DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.1.7601.2.1.0.256.48 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=b128 DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=b1285e0be95aa277321cbd4e6b60b15b DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=a2b2 DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=a2b23bc39b5801811c1d21911b98c837 UI[2]=C:\Program Files (x86)\Celestia Luna Online Alpha\LUNAClient.exe UI[3]=Celestia Luna Online has stopped working UI[4]=Windows can check online for a solution to the problem. UI[5]=Check online for a solution and close the program UI[6]=Check online for a solution later and close the program UI[7]=Close the program LoadedModule[0]=C:\Program Files (x86)\Celestia Luna Online Alpha\LUNAClient.exe LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll LoadedModule[2]=C:\Windows\syswow64\kernel32.dll LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll LoadedModule[4]=C:\Windows\syswow64\ADVAPI32.DLL LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll LoadedModule[6]=C:\Windows\SysWOW64\sechost.dll LoadedModule[7]=C:\Windows\syswow64\RPCRT4.dll LoadedModule[8]=C:\Windows\syswow64\SspiCli.dll LoadedModule[9]=C:\Windows\syswow64\CRYPTBASE.dll LoadedModule[10]=C:\Windows\syswow64\USER32.dll LoadedModule[11]=C:\Windows\syswow64\GDI32.dll LoadedModule[12]=C:\Windows\syswow64\LPK.dll LoadedModule[13]=C:\Windows\syswow64\USP10.dll LoadedModule[14]=C:\Windows\system32\apphelp.dll LoadedModule[15]=C:\Windows\AppPatch\AcLayers.dll LoadedModule[16]=C:\Windows\syswow64\SHELL32.dll LoadedModule[17]=C:\Windows\syswow64\SHLWAPI.dll LoadedModule[18]=C:\Windows\syswow64\ole32.dll LoadedModule[19]=C:\Windows\syswow64\OLEAUT32.dll LoadedModule[20]=C:\Windows\system32\USERENV.dll LoadedModule[21]=C:\Windows\system32\profapi.dll LoadedModule[22]=C:\Windows\system32\WINSPOOL.DRV LoadedModule[23]=C:\Windows\system32\MPR.dll LoadedModule[24]=C:\Windows\AppPatch\AcGenral.DLL LoadedModule[25]=C:\Windows\system32\UxTheme.dll LoadedModule[26]=C:\Windows\system32\WINMM.dll LoadedModule[27]=C:\Windows\system32\samcli.dll LoadedModule[28]=C:\Windows\system32\MSACM32.dll LoadedModule[29]=C:\Windows\system32\VERSION.dll LoadedModule[30]=C:\Windows\system32\sfc.dll LoadedModule[31]=C:\Windows\system32\sfc_os.DLL LoadedModule[32]=C:\Windows\system32\dwmapi.dll LoadedModule[33]=C:\Windows\syswow64\SETUPAPI.dll LoadedModule[34]=C:\Windows\syswow64\CFGMGR32.dll LoadedModule[35]=C:\Windows\syswow64\DEVOBJ.dll LoadedModule[36]=C:\Windows\syswow64\urlmon.dll LoadedModule[37]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll LoadedModule[38]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll LoadedModule[39]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll LoadedModule[40]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll LoadedModule[41]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll LoadedModule[42]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll LoadedModule[43]=C:\Windows\syswow64\normaliz.DLL LoadedModule[44]=C:\Windows\syswow64\iertutil.dll LoadedModule[45]=C:\Windows\syswow64\WININET.dll LoadedModule[46]=C:\Windows\AppPatch\AcXtrnal.DLL LoadedModule[47]=C:\Windows\system32\SHUNIMPL.DLL LoadedModule[48]=C:\Windows\system32\SortServer2003Compat.dll LoadedModule[49]=C:\Windows\system32\IMM32.DLL LoadedModule[50]=C:\Windows\syswow64\MSCTF.dll LoadedModule[51]=C:\Windows\SysWOW64\nvinit.dll LoadedModule[52]=C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\_etoured.dll LoadedModule[53]=C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\nvd3d9wrap.dll LoadedModule[54]=C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\nvdxgiwrap.dll LoadedModule[55]=C:\Windows\system32\sxs.dll LoadedModule[56]=C:\Windows\system32\DINPUT8.dll LoadedModule[57]=C:\Program Files (x86)\Celestia Luna Online Alpha\FreeImage.dll LoadedModule[58]=C:\Program Files (x86)\Celestia Luna Online Alpha\Soundlib.dll LoadedModule[59]=C:\Program Files (x86)\Celestia Luna Online Alpha\mss32.dll LoadedModule[60]=C:\Program Files (x86)\Celestia Luna Online Alpha\MSVCR100.dll LoadedModule[61]=C:\Program Files (x86)\Celestia Luna Online Alpha\MSVCP100.dll LoadedModule[62]=C:\Program Files (x86)\Celestia Luna Online Alpha\ATL100.DLL LoadedModule[63]=C:\Windows\system32\d3d9.dll LoadedModule[64]=C:\Windows\system32\d3d8thk.dll LoadedModule[65]=C:\Windows\syswow64\WS2_32.dll LoadedModule[66]=C:\Windows\syswow64\NSI.dll LoadedModule[67]=C:\Program Files (x86)\TeamViewer\Version8\tv_w32.dll LoadedModule[68]=C:\Windows\system32\CRTDLL.dll LoadedModule[69]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_ec83dffa859149af\COMCTL32.dll LoadedModule[70]=C:\Program Files (x86)\Celestia Luna Online Alpha\FileStorage.dll LoadedModule[71]=C:\Windows\system32\nvumdshim.dll LoadedModule[72]=C:\Windows\system32\igdumd32.dll LoadedModule[73]=C:\Windows\system32\nvd3dum.dll LoadedModule[74]=C:\Windows\syswow64\PSAPI.DLL LoadedModule[75]=C:\Windows\syswow64\WINTRUST.dll LoadedModule[76]=C:\Windows\syswow64\CRYPT32.dll LoadedModule[77]=C:\Windows\syswow64\MSASN1.dll LoadedModule[78]=C:\Windows\system32\powrprof.dll LoadedModule[79]=C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI.dll FriendlyEventName=Stopped working ConsentKey=BEX AppName=Celestia Luna Online AppPath=C:\Program Files (x86)\Celestia Luna Online Alpha\LUNAClient.exe Link to comment Share on other sites More sharing options...
Flairintha Posted June 22, 2013 Author Share Posted June 22, 2013 Here is the error report: Version=1 EventType=BEX EventTime=130162476983925189 ReportType=2 Consent=1 UploadTime=130162476984255208 ReportIdentifier=895bf666-da08-11e2-8c01-b8763f1d00d0 IntegratorReportIdentifier=895bf665-da08-11e2-8c01-b8763f1d00d0 WOW64=1 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=LUNAClient.exe Sig[1].Name=Application Version Sig[1].Value=1.0.0.1 Sig[2].Name=Application Timestamp Sig[2].Value=4e2c985f Sig[3].Name=Fault Module Name Sig[3].Value=MSVCR100.dll Sig[4].Name=Fault Module Version Sig[4].Value=10.0.30319.1 Sig[5].Name=Fault Module Timestamp Sig[5].Value=4ba1dbbe Sig[6].Name=Exception Offset Sig[6].Value=0008ae6e Sig[7].Name=Exception Code Sig[7].Value=c0000417 Sig[8].Name=Exception Data Sig[8].Value=00000000 DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.1.7601.2.1.0.256.48 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=b128 DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=b1285e0be95aa277321cbd4e6b60b15b DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=a2b2 DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=a2b23bc39b5801811c1d21911b98c837 UI[2]=C:\Program Files (x86)\Celestia Luna Online Alpha\LUNAClient.exe UI[3]=Celestia Luna Online has stopped working UI[4]=Windows can check online for a solution to the problem. UI[5]=Check online for a solution and close the program UI[6]=Check online for a solution later and close the program UI[7]=Close the program LoadedModule[0]=C:\Program Files (x86)\Celestia Luna Online Alpha\LUNAClient.exe LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll LoadedModule[2]=C:\Windows\syswow64\kernel32.dll LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll LoadedModule[4]=C:\Windows\syswow64\ADVAPI32.DLL LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll LoadedModule[6]=C:\Windows\SysWOW64\sechost.dll LoadedModule[7]=C:\Windows\syswow64\RPCRT4.dll LoadedModule[8]=C:\Windows\syswow64\SspiCli.dll LoadedModule[9]=C:\Windows\syswow64\CRYPTBASE.dll LoadedModule[10]=C:\Windows\syswow64\USER32.dll LoadedModule[11]=C:\Windows\syswow64\GDI32.dll LoadedModule[12]=C:\Windows\syswow64\LPK.dll LoadedModule[13]=C:\Windows\syswow64\USP10.dll LoadedModule[14]=C:\Windows\system32\apphelp.dll LoadedModule[15]=C:\Windows\AppPatch\AcLayers.dll LoadedModule[16]=C:\Windows\syswow64\SHELL32.dll LoadedModule[17]=C:\Windows\syswow64\SHLWAPI.dll LoadedModule[18]=C:\Windows\syswow64\ole32.dll LoadedModule[19]=C:\Windows\syswow64\OLEAUT32.dll LoadedModule[20]=C:\Windows\system32\USERENV.dll LoadedModule[21]=C:\Windows\system32\profapi.dll LoadedModule[22]=C:\Windows\system32\WINSPOOL.DRV LoadedModule[23]=C:\Windows\system32\MPR.dll LoadedModule[24]=C:\Windows\AppPatch\AcGenral.DLL LoadedModule[25]=C:\Windows\system32\UxTheme.dll LoadedModule[26]=C:\Windows\system32\WINMM.dll LoadedModule[27]=C:\Windows\system32\samcli.dll LoadedModule[28]=C:\Windows\system32\MSACM32.dll LoadedModule[29]=C:\Windows\system32\VERSION.dll LoadedModule[30]=C:\Windows\system32\sfc.dll LoadedModule[31]=C:\Windows\system32\sfc_os.DLL LoadedModule[32]=C:\Windows\system32\dwmapi.dll LoadedModule[33]=C:\Windows\syswow64\SETUPAPI.dll LoadedModule[34]=C:\Windows\syswow64\CFGMGR32.dll LoadedModule[35]=C:\Windows\syswow64\DEVOBJ.dll LoadedModule[36]=C:\Windows\syswow64\urlmon.dll LoadedModule[37]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll LoadedModule[38]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll LoadedModule[39]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll LoadedModule[40]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll LoadedModule[41]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll LoadedModule[42]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll LoadedModule[43]=C:\Windows\syswow64\normaliz.DLL LoadedModule[44]=C:\Windows\syswow64\iertutil.dll LoadedModule[45]=C:\Windows\syswow64\WININET.dll LoadedModule[46]=C:\Windows\AppPatch\AcXtrnal.DLL LoadedModule[47]=C:\Windows\system32\SHUNIMPL.DLL LoadedModule[48]=C:\Windows\system32\SortServer2003Compat.dll LoadedModule[49]=C:\Windows\system32\IMM32.DLL LoadedModule[50]=C:\Windows\syswow64\MSCTF.dll LoadedModule[51]=C:\Windows\SysWOW64\nvinit.dll LoadedModule[52]=C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\_etoured.dll LoadedModule[53]=C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\nvd3d9wrap.dll LoadedModule[54]=C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\nvdxgiwrap.dll LoadedModule[55]=C:\Windows\system32\sxs.dll LoadedModule[56]=C:\Windows\system32\DINPUT8.dll LoadedModule[57]=C:\Program Files (x86)\Celestia Luna Online Alpha\FreeImage.dll LoadedModule[58]=C:\Program Files (x86)\Celestia Luna Online Alpha\Soundlib.dll LoadedModule[59]=C:\Program Files (x86)\Celestia Luna Online Alpha\mss32.dll LoadedModule[60]=C:\Program Files (x86)\Celestia Luna Online Alpha\MSVCR100.dll LoadedModule[61]=C:\Program Files (x86)\Celestia Luna Online Alpha\MSVCP100.dll LoadedModule[62]=C:\Program Files (x86)\Celestia Luna Online Alpha\ATL100.DLL LoadedModule[63]=C:\Windows\system32\d3d9.dll LoadedModule[64]=C:\Windows\system32\d3d8thk.dll LoadedModule[65]=C:\Windows\syswow64\WS2_32.dll LoadedModule[66]=C:\Windows\syswow64\NSI.dll LoadedModule[67]=C:\Program Files (x86)\TeamViewer\Version8\tv_w32.dll LoadedModule[68]=C:\Windows\system32\CRTDLL.dll LoadedModule[69]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_ec83dffa859149af\COMCTL32.dll LoadedModule[70]=C:\Program Files (x86)\Celestia Luna Online Alpha\FileStorage.dll LoadedModule[71]=C:\Windows\system32\nvumdshim.dll LoadedModule[72]=C:\Windows\system32\igdumd32.dll LoadedModule[73]=C:\Windows\system32\nvd3dum.dll LoadedModule[74]=C:\Windows\syswow64\PSAPI.DLL LoadedModule[75]=C:\Windows\syswow64\WINTRUST.dll LoadedModule[76]=C:\Windows\syswow64\CRYPT32.dll LoadedModule[77]=C:\Windows\syswow64\MSASN1.dll LoadedModule[78]=C:\Windows\system32\powrprof.dll LoadedModule[79]=C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI.dll FriendlyEventName=Stopped working ConsentKey=BEX AppName=Celestia Luna Online AppPath=C:\Program Files (x86)\Celestia Luna Online Alpha\LUNAClient.exe I really need help. Anyone have Teamveiwer? Link to comment Share on other sites More sharing options...
Guest Derpyderp Posted June 22, 2013 Share Posted June 22, 2013 i do. people tend to complain when you cant "help them" and thats not a good thing. so thats why we are here to help. 1 Link to comment Share on other sites More sharing options...
Flairintha Posted June 22, 2013 Author Share Posted June 22, 2013 i do. people tend to complain when you cant "help them" and thats not a good thing. so thats why we are here to help. I know what you mean. My best friend literally is on my computer 24/7 now, trying to fix this. But it would be wonderful if you could give it a shot too. Link to comment Share on other sites More sharing options...
кєℓℓу кαт Posted June 22, 2013 Share Posted June 22, 2013 Sig[3].Name=Fault Module Name Sig[3].Value=MSVCR100.dll Re-download MSVCR100.dll and put it into your LUNA root folder. Just google "msvcr100.dll download" ^_^ I also found this; A quick Google search shows this to be a common error for a variety of applications. It also reveals this is a common underlying library. I have a couple of potential suggestions, as a quick search revealed no firm answer that matches your issue exactly. One possibility is this library is unregistered in Windows. This assumes it is COM based, of course. I don't think this is the first approach, but it is a possibility. Another is a 64 bit issue. The most likely cause here would be a 32 bit service on a 64 bit OS. One potential method is to set up the service as 64 bit; the other would be ensure the DLL in question is being usable by WOW. This would most likely be plopping a copy of the DLL in SysWOW64. Google is your friend :D Link to comment Share on other sites More sharing options...
Administrator Orange Posted June 22, 2013 Administrator Share Posted June 22, 2013 I uploaded all the DLLs on my client's folder, I use a testing client that requires more DLLs than the live client so hopefully even if you don't need half of them it helps. Link drop them in your game folder next to the client. 1 Link to comment Share on other sites More sharing options...
Flairintha Posted June 23, 2013 Author Share Posted June 23, 2013 Thanks for all your suggestions AshKetchum helped fix the problem. Link to comment Share on other sites More sharing options...
Administrator Orange Posted June 23, 2013 Administrator Share Posted June 23, 2013 I was told it was an antivirus problem, we all assumed that that part had nothing to do with it sincce it was suggested with no apparent success... Link to comment Share on other sites More sharing options...
кєℓℓу кαт Posted June 23, 2013 Share Posted June 23, 2013 Thanks for all your suggestions AshKetchum helped fix the problem. Good to know it worked, now get in-game so you can catch up with us ^_^ Link to comment Share on other sites More sharing options...
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