Jek Posted May 12, 2017 Share Posted May 12, 2017 Can anyone help me.. New Player here.. Can't Log in.. Always Error Link to comment Share on other sites More sharing options...
Administrator Orange Posted May 12, 2017 Administrator Share Posted May 12, 2017 Hi, please read our help page for the solutions: http://celestialuna.com/help/ And if that doesn't help you please explain your problem properly so that we may understand. Link to comment Share on other sites More sharing options...
Jek Posted May 12, 2017 Author Share Posted May 12, 2017 Every time we log in the game crashed.. I follow this instruction carefully My game crashes or nothing happens when I select server: Some antivirus programs flag our game client as a false positive because of our anti-cheat and block or quarantine it. You can play with your antivirus disabled or allow the game client to its exceptions list, which is a safer option. If you don't see "LUNAClient.exe" in your game folder that means your antivirus quarantined it and you must restore it before adding it to exceptions. same error exist.. the game client Force closed. before download installer. i disable the antivirus even the firewall already disable.. all folder appeared is on the image on my first post. i run the patcher then patch successfully then after that i log in and game client still crashed. now i follow the this instruction This is how to fix it :1. Uninstall the celestia luna2. Disabled the antivirus3. Install again , and enjoy your gameplay .If you play it with windows 7 ,1. Right click at the celestia luna icon2. Then click the compability3. Checklist at the “run this program in compatibility mode for”4. The click for windows XP service pack 3 or Vista service pack 25. Apply then ok or the 2b on forum guided same error exist.. the game client Force closed. Link to comment Share on other sites More sharing options...
adrian008 Posted May 12, 2017 Share Posted May 12, 2017 Hi Same error here. already follow instruction above as jek. Kindly do reply/assistance for this error. New Player here and im willing to play this game. FEEDBACK ASAP! Thanks in advance Link to comment Share on other sites More sharing options...
adrian008 Posted May 12, 2017 Share Posted May 12, 2017 Before i download celestia luna, i already played LUNA INDONISIA but no error issue like on this server. Link to comment Share on other sites More sharing options...
Administrator Orange Posted May 12, 2017 Administrator Share Posted May 12, 2017 Did you try the second part of the solution? Quote If this is still happening after adding the game to your antivirus' exceptions you are missing a VC Redist installation. Download and install it directly from Microsoft:VC Redist x86 | VC Redist x64 Link to comment Share on other sites More sharing options...
adrian008 Posted May 12, 2017 Share Posted May 12, 2017 We already DL VC Redist but my laptop is 32 bit only. any suggestion reg other REDIST? Link to comment Share on other sites More sharing options...
Administrator Orange Posted May 12, 2017 Administrator Share Posted May 12, 2017 The x86 version is for 32 bit, that's the one you install. Link to comment Share on other sites More sharing options...
adrian008 Posted May 12, 2017 Share Posted May 12, 2017 Madam i already DL that version but still crashing the client. huhuhu. need to play this game. Link to comment Share on other sites More sharing options...
Administrator Orange Posted May 12, 2017 Administrator Share Posted May 12, 2017 You said you followed the steps related to your antivirus, what is your antivirus? And did you add the exception or simply disable it? Link to comment Share on other sites More sharing options...
adrian008 Posted May 13, 2017 Share Posted May 13, 2017 Good Evening mam juicy. my anti-virus is AVAST LATEST VERSION. i already disable my anti virus, but still same issue. i tried already to re DL the client and still same issue. Please help us to resolve this problem. thank you in advance Link to comment Share on other sites More sharing options...
Administrator Orange Posted May 13, 2017 Administrator Share Posted May 13, 2017 You need to add an exception to this file "%localappdata%\Celestia Luna Online\LUNAClient.exe", here's how to add an exception with AVAST https://www.avast.com/faq.php?article=AVKB168 Link to comment Share on other sites More sharing options...
adrian008 Posted May 14, 2017 Share Posted May 14, 2017 Hi I already did the instruction at the site. bu still my client crash. kindly send me picture for the install client and step by step picture for patching. thanks Link to comment Share on other sites More sharing options...
Calamity Posted May 14, 2017 Share Posted May 14, 2017 1 hour ago, adrian008 said: Hi I already did the instruction at the site. bu still my client crash. kindly send me picture for the install client and step by step picture for patching. thanks If disabling your AVAST is not helping, have you considered uninstalling it? You might want to run a full scan to make sure there's no virus/malware left behind before uninstalling. My laptop has no antivirus software installed, Windows Defender is the only thing to keep me safe and I can run the client without any problems. Link to comment Share on other sites More sharing options...
adrian008 Posted May 15, 2017 Share Posted May 15, 2017 Vincard why the indonisian client when i install its easy to patch and play. Thrn when i play the CL this issue happen. And i already remove my avast still not working. Is the server still active? Link to comment Share on other sites More sharing options...
Calamity Posted May 15, 2017 Share Posted May 15, 2017 42 minutes ago, adrian008 said: Vincard why the indonisian client when i install its easy to patch and play. Thrn when i play the CL this issue happen. And i already remove my avast still not working. Is the server still active? I'm not sure why. Did you try running the patcher as an administrator or set the client to be run in compatibility mode (Right-click on client icon->Properties->Compatibility tab)? Yes, the server is still active Link to comment Share on other sites More sharing options...
adrian008 Posted May 16, 2017 Share Posted May 16, 2017 Vincard i already change the compatibility in the icon settup. I already follow all the instruction in the help desk and also in the youtube. Bust still now working. Take note i DL other luna luna no issue and im playing with that server. Im just thinking that the CL client is having a problem. Why dont you check that again so i can play that server. Thanks Link to comment Share on other sites More sharing options...
Administrator Orange Posted May 16, 2017 Administrator Share Posted May 16, 2017 Hi, there are no problems with our client, if you say you uninstalled your antivirus and installed VC Redistributable 32bit and you're still having problems then there is something wrong with your Windows installation. Our client works perfectly fine on fresh installations of Windows from XP to 10. The only reason few antiviruses flag our client is because we have an anti-hack system implemented that other servers don't have. Link to comment Share on other sites More sharing options...
mauriciobk Posted June 23, 2017 Share Posted June 23, 2017 Same problem here, since December 2016. Link to comment Share on other sites More sharing options...
Administrator Orange Posted June 23, 2017 Administrator Share Posted June 23, 2017 If you have tried all of the solutions on our help page https://celestialuna.com/help and you are still having problems then you have some corrupt windows files. As I stated above our game works perfectly fine on fresh windows installations from windows XP to windows 10. Link to comment Share on other sites More sharing options...
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